Date Last Revised: 9/1/2019


Passage Inc. ("Passage") values your privacy. This Privacy Statement covers Passage's treatment of personal information collected (i) from individuals and companies who use our ticketing and payments platform ("Services"); (ii) from Passage's business partners; and (iii) through our collection of websites (collectively the "Websites") found at:

Please read this Privacy Statement carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is to not use our Services or Websites or provide any information in connection with them. By using our Services or the Websites or providing any information in connection with them, you agree to this Privacy Statement. You also expressly consent to the processing of your personal information according to this Privacy Statement. This Privacy Statement may change from time to time (see Changes to our Privacy Statement). Your continued use of our Services or the Websites after we make changes is deemed to be acceptance of those changes, so please check the Privacy Statement periodically for updates.

Scope of Privacy Statement

This Privacy Statement addresses personal information we obtain regarding individuals in connection with our Services or the Websites.

Information Collected by Passage

During your use of the Services or visit to the Websites, Passage may collect information about you, including but not limited to:

  • contact information (e.g., name, company name, address, city, state and ZIP code, email address and telephone number).
  • bank account or credit card number.
  • your device data and how you interact with the Websites (e.g., IP address, browser type, and unique device identifier).
  • details of any transactions you carry out through the Services, which includes what was purchased, venue name, the transaction amount, consumer or company name, credit card number and expiration date, bank account and routing number, billing address, and shipping address.
  • transaction information in connection with our payment processing platform, which includes transaction totals, transaction identifiers, details regarding any dispute activity and failed transactions.
  • any information you provide in connection with our "custom fields" utilized with our Services. The "custom fields" may request information to facilitate registration (e.g., player's position or uniform size) or ask marketing questions such as inquiring about how you heard about us.

This information may be collected directly from you when you provide it to us, register with Passage, or use our Services. We do not sell your personal information to third parties. Data we receive from other sources may be combined with the information you provide us, and may be used or shared for the following purposes stated below.

Passage's Use of Information Collected

The personal information we collect may be used:

  • to provide the Services or Websites, process payment transactions and any other information, products or services that you request from us.
  • to facilitate billing and invoicing.
  • to serve our customers and for marketing purposes.
  • to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • to optimize operation of the Services and Websites.
  • in any other way we may describe when you provide the information.

We will not sell, share or rent the information gathered from the Services or the Websites to others in ways that are different from what is disclosed in this Privacy Statement. Personal information is only used for the purposes set forth above and for no other purposes.

Passage's Sharing of Information Collected

We may share your personal information in the following instances:

  • with contractors, service providers, and other third parties we use to support our business including those who assist us with marketing endeavors.
  • with banks and credit card processors to the extent necessary for Passage to deliver the Services.
  • when we believe sharing is necessary to protect our rights, preserve safety, investigate fraud or other wrongdoing including exchanging personal information with other companies and organizations for fraud protection and risk reduction.
  • when required by law, which includes complying with any court order, law, or legal process, including responding to a government or regulatory request.
  • in connection with the sale, transfer or financing of Passage's business or its assets, including a bankruptcy proceeding.
  • to enforce or apply our agreements, including for billing and collection purposes.
  • for any other purpose disclosed by us when you provide the information.

Information Security

We will use reasonable administrative, technical and physical security to protect the personal information we retain and to help ensure that it is used in accordance with this Privacy Statement. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Statement unless longer retention is required by law or for auditing purposes.

Cookies/Tracking Technologies

The Websites may use "cookies" and other tracking technologies to gather information about your interactions. This information may include demographic data, browser type, IP address, pages visited, activities conducted on the page, and the day and time of your visit. We do not currently honor "do not track" signals from a web site browser. Please also refer to your computer browser help instructions for more information on cookies and other related technologies and how to manage their use. If you refuse or delete cookies, you will need to repeat the process if you use another computer or change browsers. If you refuse or delete cookies, some of the functionality of the Websites could potentially be impaired. We also use an analytics service, Google Analytics to gather information about our Website visits. To learn more about Google Analytics, including opting out of Google Analytics, click here

Pages of our Websites may also contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that allow us, for example, to count users who have visited those pages. We may use this information to provide a better user experience for our Websites, and tailor our marketing communications. We or third parties also may use technologies to collect information about your online activities over time and across the Websites or third-party Websites or other online services (behavioral tracking). You may contact us at +1.855.688.7277 option 1 or for information on how you can opt out of behavioral tracking on the Websites.

Linked Sites

The Websites may contain links to other Websites. Passage assumes no responsibility for, the content, privacy policies, or practices of any third-party Websites. You expressly relieve Passage from any and all liability arising from your use of any third-party Websites, or from the content of any third-party Websites.

Children’s Privacy

The Websites do not target or knowingly collect any information from individuals under the age of 18.


If you are a California resident you have the right to request information from Passage regarding how it shares certain categories of your personal information with third parties for their direct marketing purposes. California law provides that you have the right to submit a request to Passage at its designated address and receive the following information:

  • The categories of information disclosed to third parties for their direct marketing purposes during the preceding calendar year; and
  • The names and addresses of third parties that received such information, or if the nature of their business cannot be determined from the name, then examples of the products or services marketed.

You are entitled to receive a copy of this information in a standardized format and the information will not be specific to you individually. You may make such a request by contacting us at +1.855.688.7277 option 1 or emailing

Accessing and Correcting your Personal Information

You may also contact us at +1.855.688.7277 option 1 or to find out what information we have collected about you, and to request any changes including the deletion and sharing of your personal information. For any personal information we retain, we will give you access (including a copy) and seek to accommodate a request to correct the data if it is inaccurate or delete the data if we are not required to retain it by law.

Changes to our Privacy Statement

It is our policy to post any changes we make to our Privacy Statement on this page with a notice that the Privacy Statement has been updated on the Websites' home pages. If we make material changes to how we treat our users' personal information, we will notify you through a prominent notice on the Websites' home pages. The date the Privacy Statement was last revised is identified at the top of the page.